The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.
The Courier Guy is our selected courier service provider. There is limited 3rd party outsourcing on selected routes.
Delivery will occur between 8am and 5pm, Monday to Thursday. The customer will be given a delivery note, please check that all the items have been received before signing the delivery note. If nobody is available to take delivery then The Courier Guy will return the parcel back to their depot.
If all items are not delivered please write accordingly on the delivery note and inform The Courier Guy driver. The Courier Guy driver will then be able to take appropriate action.
The product is made of glass and therefore breakages can happen. If breakages are visible on an order please do not take delivery of that order. Please point out the breakage to The Courier Guy representative and ask the representative to return the order to The Courier Guy Manager.
Our liability for any delay in delivery is limited to re-delivery at a later agreed upon time.
Refunds are limited to the price paid.
If the delivery has been shipped before the customer cancels an order, the delivery charge will be retained.
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